Amazon Prime delivery delays are now as long as a month
Amazon introduced earlier this week that it could begin prioritizing probably the most in-demand important objects in its warehouses, as the e-commerce large struggles to maintain up with buyer demand through the Covid-19 coronavirus pandemic.
Now the opposite shoe has dropped.
On Sunday, clients and Amazon retailers posted on social media platforms saying sure nonessential objects have been exhibiting April 21 delivery dates, regardless that they have been listed as in-stock and delivery with Amazon’s Prime categorical delivery service. During regular instances, Amazon Prime deliveries sometimes arrive in a single or two days within the US. Now, some Prime deliveries for in-stock objects are exhibiting five-day delivery guarantees on the decrease finish, however these waits are as long as a month on some objects.
An Amazon spokesperson confirmed to Recode on Sunday night that the brand new April 21 delivery dates are not the results of a technical bug or error; they precisely replicate Amazon’s present actuality.
“To serve our customers in need while also helping to ensure the safety of our associates, we’ve changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers,” the spokesperson stated in a assertion. “This has resulted in some of our delivery promises being longer than usual.”
The important delivery delays showcase simply how a lot customers are turning to on-line purchasing through the world well being disaster, and the way even a web based retailer as technologically superior and highly effective as Amazon can solely achieve this a lot to deal with such an surprising, once-in-a-generation purchasing rush. On Tuesday, Amazon acknowledged the challenges it was dealing with when it stated it could solely settle for new inventory in its warehouses by early April if it was in certainly one of six important merchandise classes, such as well being and family items or medical provides. The firm additionally stated it was trying to rent 100,000 new employees to assist type, bundle, and ship items for purchasers.
The trade-off Amazon is making, for now, is that some objects like printer ink and low makers — which don’t fall into the six completely different product classes Amazon is presently prioritizing as important — are exhibiting delivery delays not like something Amazon clients have skilled in latest reminiscence. It’s unclear if Amazon will refund Prime membership charges — both partially or absolutely — if the delays proceed. Amazon Prime prices $119 a yr within the US and comes with different perks past categorical delivery like video and music streaming.
On Twitter, clients cited April 21 delivery dates for objects as diversified as pc monitor cables to espresso machines. One individual complained that he tried to order cables that he’d “normally go to Guitar Center and grab,” however Amazon may solely ship them by April 21. That’s the identical date Recode discovered after we regarded up comparable cables on Sunday night time.
For Amazon retailers who promote in classes exterior of those Amazon presently deems important, the delivery delays may very well be problematic.
“This has to be the biggest disruption to Amazon’s operations since they started,” stated Joe Kaziukenas, CEO of the e-commerce analysis agency Marketplace Pulse. “And, unfortunately, it will have a big impact on sellers and ultimately customers, too.”
Sunday, Amazon sellers in contrast notes on Reddit message boards to attempt to determine which objects have been exhibiting delays and which weren’t. Some stated their objects have been exhibiting April 21 delivery dates regardless that they have been items in one of many six classes Amazon is presently prioritizing. Others stated the identical merchandise was exhibiting regular delivery instances for some zip codes, however April 21 delivery for different zip codes.
Either manner, that is the present actuality for Amazon clients and Amazon sellers alike: Five-day Prime delivery waits are the norm, and month-long waits are not unusual. And it’s unclear how long it can final.
Update, March 22, 2020, 11:15 pm ET: This story has been up to date to incorporate a assertion from Amazon.