Home / Apple / Anyone using the new Logitech 4K Webcam for Pro Display XDR? : mac

Anyone using the new Logitech 4K Webcam for Pro Display XDR? : mac

Anyone using the new Logitech 4K Webcam for Pro Display XDR? : mac

I simply bought my digital camera, however cannot get it to work. I’ve opened a assist ticket with Logitech, however with the Covid scenario, I do not know when anybody will get again to me.

I first tried the quick cable that got here with digital camera, plugged into Thunderbolt port on again of Pro Display XDR. No apps acknowledge the digital camera. When I launch the Logitech “Camera Settings” app, I get a message that claims, “No camera was detected. Please connect a camera and launch the Application again.” Tried restarting; no luck.

I additionally tried plugging the included 3m cable from the digital camera immediately into certainly one of the Thunderbolt ports on the high of the Mac Pro. No luck both.

On a aspect notice, Logitech, in discussing the two cables, says that the longer cable must be used for 4K use of the digital camera with the 2019 Mac Pro. That appears odd to me since the digital camera was particularly marketed for use atop the Pro Display XDR. Any ideas on that….?

Thanks for any assist!

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