Apple provides extended return period for returns to Apple Store locations during coronavirus crisis
Amidst the coronavirus, the quarantine, and the nightmarish kerfuffle that comes with it, there’s one piece of excellent information: An extended return period at Apple Store locations as soon as they open.
Following Friday’s shuttering of all of Apple’s retail locations exterior of larger China for a two week period in an effort to lower down on the unfold of the COVID-19 coronavirus within the United States and different nations, Apple printed a FAQ addressing buyer questions on repairs and returns.
When it comes to returns, Apple says that it’ll settle for returns for up to 14 days after its shops reopen, giving prospects who want to return a product or an adjunct a grace period whereas the shops are shut down.
Q: I need to return a product I lately bought however the 14-day return period will finish earlier than March 28–what ought to I do?
A: Don’t fear. We’ll settle for your return up to 14 days after we reopen.
The coverage excludes contracted iPhones within the United States, Canada, Japan, Australia, and carrier-financed units within the United States.
Apple has additionally said that it’s working to full all repairs and may a tool be awaiting components, or is prepared for pickup, an Apple worker will probably be in contact with the client.
For repairs that aren’t already in progress, Apple directs prospects to its on-line help employees who will probably be ready to help prospects with mail-in repairs whereas Apple retail shops are closed.
The firm has additionally said that Genius Bar appointments is not going to be accepted till Apple Store locations reopen on March 28th. At this time, it’s not clear if that date will probably be pushed again.
Stay tuned for further particulars as they grow to be out there.