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Dell’s Linux support is a major disappointment : linux

Dell’s Linux support is a major disappointment : linux

I noticed a lot of posts on this subreddit hailing Dell for placing Linux on their machines. After doing a little analysis, I made a decision to dive in and purchased a Dell Precision 7540 with Ubuntu 18.04 pre-installed.

The Precision was dear however I beloved it is upgrade-ability and I hoped that this might be a pc I may depend on for a very long time. Additionally, I’m a relative Linux beginner (Apple refugee) and I hoped that the system can be adequately supported by Dell if I bumped into bother.

Things went downhill rapidly. The pc I acquired had a number of points, together with that it might steadily not get up from a droop state and if it did, it might typically begin a recent session after logging in (e.g. no apps or paperwork open). Additionally, earlier than the login display screen would seem, I typically may see my desktop for a few seconds as if I had been already logged in – clearly a large safety danger.

After a name to Dell Pro support, I noticed that their strategy to any points on a Linux system is mainly to reinstall the system. Their Pro technicians should not skilled to support Linux…in any respect. Their inner support documentation is so poor that in one among my calls after I managed to repair the problem I had known as in about, the technician requested me to supply a detailed description of how I solved it so he may use that answer for future calls. I used to be pleased to, however then I noticed that he ought to have already had this sort of documentation available.

Eventually, Dell support determined to exchange my unit, however when the substitute arrived it had Windows as an alternative of Ubuntu Linux put in. I needed to wait one other 10 days to get a third substitute and guess what…it additionally had Windows put in.

This is my work machine and the method has value me a number of hours. I’m additionally a freelancer, so these misplaced hours equate to cash misplaced. I requested a return and refund and I’ll by no means purchase from Dell once more not to mention suggest their providers.

If you acquire a Dell XPS, did you’ve gotten a higher expertise? Were my expectations unreasonable?

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