Google Messages bug deletes customers’ texts
The Google Messages app has change into the popular texting app for a great deal of folks world wide, but it surely looks like some customers are reporting a somewhat critical bug.
Users on Google’s Messages help discussion board have famous that their textual content messages are disappearing with no rationalization (due to Android Authority reader Michael!). The thread dates again to January 2019, however customers have posted complaints as just lately as this month.
Users report seeing glitched textual content, messages from some contacts incorrectly labelled as coming from one other contact, and the app crashing earlier than dropping all textual content messages.
Suggested options embrace a manufacturing unit reset and knowledge restore, switching to a special textual content app, uninstalling Messages through the Play Store (subsequently reverting to the pre-installed model), and clearing the app cache/storage. But it looks like every resolution has a various likelihood of success.
It’s additionally price noting that the difficulty isn’t restricted to a particular telephone, though the Moto G7 collection appears to pop up so much. Other units affected by the Google Messages bug embrace the HTC One, Huawei P20 collection, LG G8s, Moto G5 Plus, Pixel XL, Pixel 2, and Pixel three.
This isn’t the primary time we’ve seen disappearing texts within the Messages app, as some Pixel three house owners beforehand suffered from this difficulty in 2018. Hopefully it is a related difficulty and Google is engaged on a repair, but it surely’s been over a 12 months because the drawback was first reported.
We’ve contacted Google for touch upon the Google Messages bug and can replace the story if/once they get again to us. Have you observed this drawback? Then give us the small print (i.e. system mannequin and market) within the feedback beneath.