Inform my customers about the delay or not? : ecommerce
Well due to me being an fool, focusing solely on promoting and never logistics, i now have 176 orders that i would like to satisfy.
My provider simply contacts me on skype, says one thing after which proceeds to not give a fuck about my solutions. We’ve already processed orders in the previous and customers had been glad.
2nd provider (An agent i discovered), has excellent communication, however instructed me warehouses/factories will not be going again till Feb 10.
I’ve already had some customers contact me asking about their orders, i’ve instructed them about the chinese language new 12 months and the corona virus. They had been very understanding.
I am considering about making an e mail marketing campaign and sending it to them explaining why their orders are going to take greater than regular, however i am afraid that might set off a unfavourable response.
What do you assume?