Apple Watch homeowners who ship their machine in for restore should take away bands first or danger dropping them for good.<!– –>
Apple has up to date its assist documentation to make it clear that it doesn’t return bands and different add-ons. “Please remove them before sending your Apple Watch in for repair,” it states.<!– –>
Apple beforehand advised Apple Watch homeowners that they didn’t want to incorporate equipment with their machine when sending it in for restore. It is now explicitly asking prospects to take away them.
<!– –>Its new assist doc warns that any bands despatched in is not going to be returned.
<!– –>Remove Apple Watch bands before restore
“Your Apple Watch band and any other accessories that you send won’t be returned, so please remove them before sending your Apple Watch in for service,” learn the up to date tips.
Apple additionally reminds customers who personal a Link Bracelet band to “remember to separate the link before you remove the band.”
In the previous, Apple has been recognized to return equipment, bundled collectively, when sensible. Apple Watch bands could be be reattached, however they’d be despatched again to the consumer.
It’s doable that apply has now change into too time-consuming.
It’s laborious to maintain monitor
One can solely think about what number of Apple Watch items are despatched into Apple for restore each single day. Its service and restore technicians possible have numerous fashions to maintain monitor of always.
At least with hardware, there are serial numbers that tie the machine to its proprietor. It’s not really easy with bands and equipment, which have the potential to get misplaced and blended up frequently.
It’s comprehensible, then, that Apple is giving up on guaranteeing that bands and equipment get returned. Sadly, not everybody will see the up to date tips before their units are shipped off.
This applies particularly to Apple Watch homeowners utilizing Apple’s mail-in service. Those taking their machine to a Genius Bar should embrace a charging cable and might be requested to take away their band before leaving.