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Screen broken during repair at Geek Squad. What should I do? : iphone

Screen broken during repair at Geek Squad. What should I do? : iphone

My iPhone X contact sensor stopped working final week, and I was suggested to take it into Best Buy to have it checked out. I came upon that it is a widespread difficulty within the X and is roofed below a repair program discovered right here https://support.apple.com/iphone-x-display-module-replacement-program.

So I take it into my native Geek Squad and so they start the repair by opening the telephone. At this level, in response to the repair technician, they opened up the telephone and the display screen cracked/shattered. He comes again out and tells me that there was a hairline fracture within the display screen, and that’s what precipitated the display screen to crack. He didn’t level out any crack during the preliminary inspection and I had by no means seen a crack in my telephone.

Long story brief he says that it isn’t eligible for the repair program as a result of there was a crack within the display screen, though there wasn’t any so far as we each knew till he took aside the telephone. I find yourself paying to have the show changed ($300) as a result of I’m so fed up with the entire course of and never having a telephone for every week.

What should I do right here? Should I try to get a refund by means of Geek Squad or do I simply chew the bullet and settle for my losses. I really feel just like the technician broke my telephone during what should have been a free repair after which charged me for it.

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